Inclement Weather Policy

If a show is cancelled due to inclement weather, we will notify all ticket buyers (who provided an email address) and will post information on our home page by 4:30 pm for a 7:30 pm evening performance and by noon for a 3:00 pm matinee.

If a show is cancelled or you live outside the Madison area and are experiencing more problematic weather conditions and are unable to attend, you will have two options:

Attend a future performance

If you would like to attend a future performance of the show instead, you can complete an exchange in person at the Bartell. Exchanges will be available starting Please bring a photo ID and copy of your receipt. We will have a Will Call list of those who purchased tickets for the cancelled show. We will make every effort to accommodate your request; however, priority will be given to those who originally purchased tickets in advance for the current performance.

OR

Receive a tax receipt for your charitable donation

If you are unable to attend a future performance, please email us at tickets@madisontheatreguild.org so we can provide you with a tax receipt for the face value of the tickets. Because both FST and MTG are IRS-qualified non-profit organizations, you can count your unredeemed ticket purchases as a charitable donation. Your email should include your name, the date you purchased tickets for, and your mailing address. All requests must be received within one week of the missed performance. 

Because the box office is staffed by volunteers who are only available at the time of the performances, we are unable to fulfill individual requests for ticket reservation changes ahead of time via email or phone.

We appreciate your understanding as we try to accommodate everyone as best we can in the face of our unpredictable Wisconsin winter weather.